Karisma Hotels & Resorts obtains certification for autism

Karisma Hotels & Resorts and Autism Double-Checked (ADC) announced that most of the Mexico-based hotel company’s properties are certified Autism Ready, serving the autistic community which in the United States alone numbers approximately 25 million people.

The leading online autism training company for the hospitality industry said eight group resorts in the Mexican Caribbean have completed the most intensive phase of training, which is phase two for Autism Guest Assistance. , while the recently opened Nickelodeon Hotels & Resorts Riviera Maya has completed the first phase of the Autism Aware program and hopes to complete the second phase by the end of this year.

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The hotel group, with properties in Mexico, Jamaica and Montenegro, will take its efforts even further in 2022, developing a visitor guide for each resort that will include information exclusively designed for the autism community to plan successfully. their travels.

“Karisma has a strong commitment to accountability that we have established in our company’s sustainability policy, where inclusion and acceptance of differences directly contributes to the goal of sustainable development,” said Daniel Lozano, vice- president of operations for the hotel chain, who added that “we are constantly working to exceed the expectations of our customers by adapting to their needs to make them feel at home”.

Staff interacting with the public at Margaritaville Island Reserve Riviera Cancun, Azul Beach Resort Riviera Maya, Generations Riviera Maya, El Dorado Royale, El Dorado Casitas Royale, El Dorado Seaside Suites, El Dorado Maroma and Palafitos Overwaters Bungalows have completed the necessary training to be certified Autism Ready.


Hotels & Resorts Riviera Maya has completed the first phase of the Autism Aware program. (Photo via Karisma Hotels & Resorts).” title=”The recently opened Nickelodeon Hotels & Resorts Riviera Maya has completed the first phase of the Autism Aware program. (Photo via Karisma Hotels & Resorts).” width=”630″ height=”355″ style=”max-width: 630px !important;max-height: 355px !important;” />
The recently opened Nickelodeon Hotels & Resorts Riviera Maya has completed the first phase of the Autism Aware program. (Photo via Karisma Hotels & Resorts).

“Inclusion is only possible if you understand the population you want to include,” said ADC co-founder and CEO Alan Day. “Specialized training is required to understand autism in general and the difficulties of travel with autism in particular. Karisma Hotels & Resorts is committed to carrying out this training, especially in the face of all the challenges of the COVID pandemic and the recovery that ensues,” he said. underline.

The online training offered by Autism Double Checked is in English and Spanish and is accessible 24 hours a day depending on working hours. Trained hotel staff say they are enriched by the knowledge they have gained to provide an extra level of service to travelers with special needs who are currently eager to travel and loyal to businesses that understand their needs.


Most Karisma Hotels Resorts properties in Mexico are certified Autism Ready.  (Photo via Karisma Hotels & Resorts).
Most Karisma Hotels Resorts properties in Mexico are certified Autism Ready. (Photo via Karisma Hotels & Resorts).

“The work they do is very important. Traveling with our children can be difficult, but it’s not impossible. Some of our requests may seem strange to people who don’t understand autism, but they’re perfectly normal to people who know a little about it. Your training will help you travel. More people with basic autism knowledge will make it easier to travel and we could travel more often.


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